Frank Greaves – Privacy Policy


Our contact details:


The type of personal information we collect:

    We currently collect and process the following information:

  • Personal identifiers, personal contact details in the form of information given to us by
    you when contacting us, or when adding your contact details voluntarily to our mailing
    list or events database. (for example: title, name and email address.)
    *We emphatically do not collect or store sensitive personal information sometimes
    referred to as SPI. This is data that is subject to strict protection guidelines under GDPR
    laws in the UK and Europe and the CPRA in the United States of America and includes
    very intimate details about our users, like:
  • Political affiliations
  • Religious beliefs
  • Philosophical beliefs
  • Race or ethnicity
  • Sexual orientation
  • Health data
  • Biometric data
  • Criminal history
  • Credit or financial data
  • Gender
  • Race
  • Medical details
  • Trade union or membership information
  • Personal identification (ID) numbers — such as National Insurance numbers Driving
    license, Social Security, or Passport numbers

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you, for one of the
following reasons:

  • Commissioning or contacting us via the website Contact Us Form.
  • General enquiries through the website.
  • Your contact details may be stored and added to our mailing list or to a wider database
    for the purposes of marketing and promotion. Periodically, we send out invitations to
    our clients by email advertising events and exhibitions. It is conceivable that your details
    may be added to this list if your preferences permit or you have given consent by
    completing our contact form or requested that we process your personal information in
    accordance with communicating with you or your organisation regarding forthcoming
    events, public exhibitions or information that we consider may be of interest.

We also receive personal information indirectly, from the following sources in the following

  • IP Address.
  • We will not share this information with any individual, or organisation and will only
    contact you periodically with information or events or exhibitions in which we are
    involved. Under the UK General Data Protection Regulation (UK GDPR), the lawful basis
    we rely on for processing this information are as follows:

(a) Your consent.
You are able to remove or withdraw your consent at any time. You may do this by
contacting:, and request that your contact details are securely
removed and deleted from our database and any back-ups.
(b) We have a contractual obligation.
(c) We have a legal obligation under UK GDPR laws to protect your personal information.
(d) We declare a legitimate interest.
(e) We have a lawful basis for processing and storing your contact details as given to us,
(in the form of title, name, surname and email address) We hold these details under our
legal obligation.

For the purposes of entering in to a pre-contract with you, whether this is in the form of an
estimate or quotation prior to a commission, or enquiry, we will store your personal contact
details in order to process this request.

How we store your personal information:

Your information is securely stored.

We keep names, titles and contact details including: email addresses, and, when gifted to
us, a postal address and telephone number. This personal information will be held
indefinitely or until review every five years.

We will automatically delete your contact information from any digital backup, at the end of
the five-year period or within one month from the date we receive your request to
withdraw consent. The contact details will be securely deleted and overwritten with new

If after a period of five-years has elapsed, and we have received no follow-up to your initial
enquiry, any information you have imparted to us in the form of contact details or personal
information will be automatically deleted in totality at the end of the five-year period.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you
think is inaccurate. You also have the right to ask us to complete information you think is

Your right to erasure – You have the right to ask us to erase your personal information in
certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the
processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of
your personal information by withdrawing your consent in writing to:

Your right to data portability – You have the right to ask that we transfer the personal
information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we
have one month to respond to you.


How to make a complaint:

If you have any concerns about our use of your personal information, you can make a
complaint to us at:

You can also complain to the ICO if you are unhappy with how we have processed your data.
The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113

ICO website:


About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, reference our Privacy Policy on this page.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains:

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure,  and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website does not use marketing cookies.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences ?

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit,